Appointment Cancellation and No Show Policy
We strive to render excellent beauty care to you and the rest of our patients.
In an attempt to be consistent with this, we have a Appointment Cancellation Policy that allows us to schedule appointments for all patients.
When an appointment is scheduled, that time has been set aside for you and when it is missed without notice, that time cannot be used to treat another patient.
Our policy is as follows:
We require that you notify our office by 2 PM the last business day prior to your appointment, in the event that you need to reschedule your appointment.
This allows for other patients to be scheduled into that appointment time.
If you miss an appointment without contacting our office within the required time, this is considered a missed appointment.
The membership treatment you missed is considered as used and cannot be rescheduled for that month.
Additionally, if you are late without prior notice for a scheduled appointment, we will, depending on other booking commitments, attempt to accommodate you or if possible – attempt to give you an abbreviated treatment.
2 – Vouchers and Coupons
All our Vouchers and Coupons have some common rules:
- Cannot be used in conjunction with other vouchers and specials
- Have an expiry date
- Can only be used for individual treatments over $99
- Only 1 voucher can be used per visit to the clinic.
- Are not applicable to products
- Are not transferable
3 – Package Treatments
Buy package treatments and save!
We provide a range of package treatments that are single or multiple types of treatments over a defined period of time.
The goal is to achieve a result for each specific patient by multiplying a single treatment or combining multiple treatments.
Those include but are also totally customisable to the patients requirements .
- China Doll
- Q Switched laser pigmentation
- Laser Genesis
- Ultraformer III
- Infini RF Micro-needling
Purchase of a package treatment has the benefit of a significant discount from the list price of the treatment(s) provided.
**Package treatments are non refundable, not subject to coupons or Specials and the full treatment protocol must be completed in the defined time plus 1 month’s leeway.